Privacy should be understandable.

1. Who we are

JobReload is a product operated by DecisionLayer Systems LLC, a Virginia limited liability company. References to “JobReload,” “we,” “us,” or “our” in this policy mean DecisionLayer Systems LLC when it acts as the operator of JobReload.

This policy applies to JobReload at jobreload.com and related JobReload services that link to this policy.

2. Information we collect

Account and identity information

• Name or display name, email address, locale, time zone, account status, and security-related account information.
• For email/password accounts, JobReload stores a password hash rather than your plaintext password.
• If you use Google, Apple, or LinkedIn sign-in, we may receive a provider identifier and permitted profile claims such as name and email. LinkedIn may not provide an email address or an email-verification claim; JobReload treats its own email confirmation separately.

Career, résumé, and profile information

• Target roles, skills, work history, professional summaries, work authorization preferences, compensation preferences, and other profile information you choose to provide.
• Résumé files, parsed résumé content, résumé metadata, and edits or tailored versions you create.
• Public-profile information only when you choose to make a supported profile public.

Job-search and application information

• Search queries, job-source information, saved jobs, role-fit results, application stages, notes, follow-up schedules, recipient information, and delivery status.
• Information you enter to verify an application contact or prepare an application-related email.

Communications and support

• Support requests, categories, messages, attachments you intentionally provide, and operational communications.
• Email-verification, password-recovery, account-deletion, billing, and application follow-up delivery metadata.

Billing information

Payments are processed through payment service providers such as Stripe. JobReload may receive customer, subscription, plan, invoice, payment-status, and transaction identifiers. We do not need to store your full payment-card number to provide JobReload billing.

Technical and security information

We may process IP address, device or browser information, session identifiers, timestamps, request and error logs, security events, rate-limit information, and similar technical data needed to operate and protect the service.

Sensitive information you choose to provide

Some work-authorization selections can reveal citizenship or immigration status, which may be treated as sensitive data under applicable law. JobReload makes this field optional and offers “Prefer not to answer.” If you choose a specific work-authorization or sponsorship answer, you direct and consent to JobReload processing it for your career preferences and related product features. JobReload does not include work authorization, sponsorship status, or salary preferences in a public professional profile.

3. How we use information

• Provide, personalize, maintain, and troubleshoot JobReload.
• Authenticate users, maintain sessions, prevent abuse, investigate security events, and protect accounts.
• Power job discovery, matching, RoleFit explanations, résumé tools, application tracking, and user-requested follow-up workflows.
• Send transactional communications such as email verification, password recovery, account notices, and application follow-ups you intentionally initiate.
• Process subscriptions, enforce plan entitlements, maintain financial records, and prevent payment abuse.
• Respond to support, privacy, legal, and account-deletion requests.
• Measure reliability and improve product functionality, including through aggregated or de-identified analysis where appropriate.
• Comply with law and enforce our Terms & Agreements.

4. Identity providers, including LinkedIn

If you choose “Continue with LinkedIn,” Google, or Apple, that provider authenticates you and sends JobReload the identity information permitted by the applicable sign-in flow. JobReload uses that information to create or connect your account, prevent unsafe account linking, and maintain authentication history.

For LinkedIn sign-in, JobReload is designed to use the minimum identity information needed for authentication. We do not use LinkedIn member data for advertising. A provider-supplied email is not automatically treated as JobReload-confirmed for outbound application follow-up; JobReload separately confirms the address used for those email features.

Your use of an identity provider is also subject to that provider’s own privacy policy and terms. You may stop using federated sign-in, subject to keeping another supported way to access your account where required.

5. How we disclose information

We may disclose personal information only as reasonably necessary for JobReload and the purposes described here. Depending on the feature you use, categories disclosed can include account/identity data, billing and transaction identifiers, application-recipient or message content you direct us to transmit, selected profile or résumé content needed for a user-requested workflow, and technical/security data.

Categories of recipients can include:

• Service providers that host infrastructure, deliver email, provide security or operational tooling, or otherwise process data for JobReload under appropriate restrictions.
• Payment processors such as Stripe for subscriptions, payments, invoices, refunds, and fraud prevention.
• Identity providers as required to complete user-requested sign-in and account-linking flows.
• Job and employer destinations when you intentionally open, submit, or communicate about an application; JobReload does not make a third-party employer’s privacy practices our own.
• Authorities or other parties when required by law or reasonably necessary to protect rights, safety, security, users, or the integrity of the service.
• Business-successor parties in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable law.

6. Cookies and session technology

JobReload uses cookies and comparable browser mechanisms that are necessary for authentication, session continuity, security, and core service operation. We may also use limited measurements needed to understand reliability and product performance. Where applicable law requires additional consent for non-essential technologies, we will provide the required choice before using them.

7. Data retention and deletion

We keep personal information for as long as reasonably necessary to provide JobReload, maintain account and security integrity, comply with legal obligations, resolve disputes, and enforce agreements. Different records have different lifecycles: authentication transactions and verification tokens can be short-lived, while account, billing, audit, and security records may need to be retained longer.

When you delete your account or successfully request deletion, we delete or de-identify information according to the applicable JobReload deletion workflow, except where retention is required or permitted for security, fraud prevention, legal, tax, accounting, backup-integrity, or dispute purposes.

8. Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have rights to opt out of certain targeted advertising, sale, or profiling practices. JobReload does not currently use LinkedIn data for advertising or sell personal information for money.

You can exercise available rights through the Help center in your JobReload account by choosing Privacy or data. If we deny a request and your applicable law provides an appeal right, you may use the same channel and identify the request as a privacy appeal.

We may need to verify your identity before fulfilling a request. Authorized agents may be required to provide proof of authority where applicable.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, protected credential handling, security logging, transport encryption where appropriate, and scoped authentication/session controls. No system is perfectly secure, so we cannot guarantee that unauthorized access will never occur.

10. Children

JobReload is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to JobReload, contact us through the privacy channel described below.

11. International processing

JobReload is operated from the United States. Our service providers may process information in the United States or other countries where they operate. When required, we use measures designed to provide an appropriate level of protection for cross-border processing.

12. Changes to this policy

We may update this Privacy Policy as JobReload changes or as legal requirements evolve. We will post the updated policy here and change the effective date. If a change materially affects how we use personal information, we will provide additional notice when required.